Important Information - Please Read
Questions or Comments: please email us at firstname.lastname@example.org
Discount Codes: all applicable codes must be entered at checkout and cannot be applied after a transaction has been completed.
Discounts do not apply towards Pre-Sale, Custom Engraving, or Clearance/Seconds items and the cost of these items do not apply towards the necessary subtotal for wholesale discounts.
Combined Shipping/Order Add-Ons: In order to keep our shipping fees and processing times low, we are unable to offer combined shipping or add-on orders anymore.
Shipping Fees: Shipping fees are non-refundable. On occasion, if we see that more than one order has been placed by an individual, we may go ahead and combine those orders into one package to try and reduce the overall shipping costs that we will incur, and therefore allow us to continue offering the lowest prices possible.
Because each order adds additional weight and payment processing fees, our shipping charges are non-refundable, as they help us cover these additional charges.
When orders are combined, it usually results in one of them being expedited, so we hope you will see this as a benefit to you.
Color Variations: Colors will look different from one screen to the next, so if a color looks a little different on the computer, try looking at it on your phone as well, or vice versa. Also, colors can vary slightly from one batch to the next, or between different manufacturers, and ATCS cannot be held responsible for these color variations. To keep items in stock we may order the same items from various manufacturers, which may cause a slight and unavoidable difference in appearance.
Order Packaging: As a wholesale supplier, we operate differently than most retail supply shops. We make every effort to keep costs as low as possible for our customers and in doing so have found that individual baggies for each individual color/style requires not only a price increase for packaging supplies and labor costs, but it also forces us to extend our turnaround time drastically for the woman-hours required.
Many customers have mentioned that they have been inspired by some of the color combinations that they see in their large bag of beads, so be sure to take a look at your bags before sorting them!
We now offer sorting by shape/color/size for a small fee; this option can be found under the "Order Upgrades" tab toward the top of the page.
Missing items, or mistakes on an order: Please check your orders once they arrive and notify us within 7 days of the delivery date if we made any errors. Unfortunately, we do make mistakes, and we are happy to get those corrected if we are notified in a timely manner.
Refunds, Cancellations, and Exchanges: please see our Refund Policy page here https://americanteethingsupply.com/policies/refund-policy
Shipping Policy: for international and domestic shipping information and TAT, please see our Shipping Policy page here https://americanteethingsupply.com/policies/shipping-policy