Refund policy

Due to the hygienic nature of our products, returns and exchanges can not be accepted.
Please double check your order, before checking out, to avoid errors.

Order Cancellations 

You may cancel an order within one hour of completing check-out; any request made after one hour will not be approved. If your order has already been processed or shipped by the time a request is made, it will not be approved.

All canceled orders and refund requests will be subject to a 15% cancellation fee.

Requesting a Cancellation

To request a cancellation, you may email us at haley.engwer.atcs@gmail.com with your order number, full name, address, and a reason for cancellation. 

We will notify you via email if a cancellation request has been approved or denied.  If a request is approved, a refund for the order amount, minus the 15% cancellation fee will be issued back to the original payment method within 48 business hours.  

Refund times are subject to the terms outlined by the payment processor, and are out of our control.  If a refund has not been received within 14 business days, please contact your financial institution to investigate.  If it appears that an error has been made on our end regarding your refund, please email us at haley.engwer.atcs@gmail.com.

Refunds

An item may only be refunded if it is determined by our team to be defective. If you believe you have received a defective product, please email us at haley.engwer.atcs@gmail.com with your order number, full name, a photo of the defective item, and a brief description of what you believe is wrong with the item.  If it is determined by our team that the item is indeed defective, then a replacement item may be sent in its place, or a refund may be issued for the purchase price of that item.  

Thank you